Nivia - eCommerce Head

Location : D&O Facility, Jalandhar / Hybrid (As Required)

Direct Reports : Commerce Support and Listing Lead (for now)

Primary Role : Full ownership of online business performance across marketplaces. Responsible for driving revenue, platform growth, pricing strategy, and execution of e-commerce campaigns (eventually).

Key Responsibilities :

Revenue & Performance Ownership :

Lead and manage e-commerce sales performance across platforms (Amazon, Flipkart, etc.), ensuring achievement of revenue, margin, and growth targets.

Platform Relationship Management :

Build strong relationships with account managers and platform representatives to drive visibility, support during campaigns, and resolve escalations efficiently.

Pricing, Strategy & Promotions :

Own pricing strategy, discounting logic, deal participation, and execution of platform-led promotions in coordination with brand and finance teams.

Sales Analytics & Reporting :

Track product-wise performance, conversion rates, ROIs on ad spends, and category share. Present clear MIS reports to the Head of Operations and Brand leadership.

Cross-Functional Coordination :

• Collaborate with listings, finance, inventory, warehouse, and customer service teams to ensure a seamless e-commerce experience.

Product Onboarding & Launches :

Coordinate with listing ops and design teams to ensure the timely launch of new SKUs with correct catalog content, imagery, and compliance.

Order Fulfilment Monitoring :

Policy & Compliance Adherence :

Team & Workflow Management :

(ref : iimjobs.com)