Customer Service Executive - German Language

Key Responsibilities :

• Communicate with customers via inbound / outbound calls, emails, and live chats in German .
• Handle queries related to products, services, orders, billing, or technical support.
• Resolve customer complaints professionally and escalate issues when necessary.
• Maintain detailed and accurate customer records in CRM systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Meet or exceed KPIs like CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution).
• Stay updated on company products, services, and policies to provide accurate information.

Qualifications & Skills :

Working Conditions :

Skills Required

BPO Hiring, Ms Office, German, Crm