Deputy Manager - Insurance Operations

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

We’re seeking a Manager – Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview / Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. He / she coordinates with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format. He / she ensures a new joiner / colleague is well equipped to understand the process nuances and in turn enabling a smooth transition of the colleague into the process i.e. plays a key role in evolution of a colleague in terms of pre-process functionalities

We will count on you to :

Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided

Ensure adherence to monthly tests to evaluate colleagues a regular interval

Identify best practices that are followed across the industry and tailor them as per our needs

Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.

Develop and identify problem areas in process and develop preventive measures

Determines best method and channel to address various training needs.

Ensure adherence to performance matrix

Drive team performance and delivery quality results

Maintain business SLA and quality needs of the process

Ensure adherence of self and team to RTO expectation

Highlight process challenges in a timely manner

Maintain staffing and forecasting needs of process

Identify opportunities of learning in process and tag preventive measures

Analyze root cause of issue and form action plans.

Ensure conflicts if any, are resolved

Compliance, Regulatory and Procedural Responsibilities

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company

Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information

Demonstrate clear understanding of regulatory requirements

Proactively ensures compliance with regulatory and risks framework

Adheres to policies, guidelines and operating procedures

Keeps own knowledge and expertise up to date and relevant

Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have :

Overall experience of 8+ years & 4+ years of experience in leading team and people management

Preferred - US insurance industry and process experience

Excellent communication skills

Good Facilitation skills

Ideate and identify opportunities

Willingness to work in both shifts : 2.30pm to 11.30pm & 6 : 30pm to 3 : 30am shift

What makes you stand out :

Excellent Program Management skills

Experience in designing development programs

High expertise in facilitating development programs

High attention to detail

Being competent in one of the Marsh US processes

Any Insurance related certification

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.