Business Development Manager – SaaS Telephony Business

Location : Gurugram

Department : Business & Strategy

Experience Required : 3–4 Years

Reports To : AVP – Business & Strategy

About the Role

We are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business development skills, and a proven ability to acquire and manage B2B clients. This role requires an entrepreneurial mindset, hands-on execution, and the ability to work closely with cross-functional teams.

Key Responsibilities

Business Development

Drive client acquisition efforts across industries for our telephony SaaS solutions.

Build and manage a robust sales pipeline, from lead generation to deal closure.

Own revenue targets and deliver consistent growth.

Market & Strategy Support

Assist in defining GTM strategies, pricing models, and competitive positioning.

Conduct market research and identify new opportunities for expansion.

Client Engagement

Develop and maintain strong relationships with enterprise and mid-market clients.

Ensure high levels of customer satisfaction and identify upselling / cross-selling opportunities.

Product Collaboration

Work closely with product and tech teams to share customer feedback and align offerings with market needs.

Support in identifying feature gaps and competitive advantages.

Partnerships

Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach.

KPIs & Reporting

New client acquisition and pipeline growth.

Revenue contribution against targets.

Customer retention and account growth.

Supporting metrics such as CAC, LTV, MRR.

Requirements

Experience

3–4 years of total experience in SaaS, CPaaS, or VoIP / telephony business development .

Proven track record in B2B sales, client acquisition, and revenue delivery.

Knowledge

Familiarity with SIP, VoIP, cloud telephony platforms (e.g., Twilio, Exotel, Knowlarity).

Understanding of CRM / ERP integrations, IVR systems, and API-based communications platforms.

Skills

Strong business development and negotiation skills.

Excellent communication and stakeholder management abilities.

Startup mindset – agile, resourceful, and outcome-driven.

Preferred Qualifications

Bachelor’s degree in Engineering, Technology, or Telecom.

MBA or business certification.

Prior experience in SaaS startups, CPaaS providers, or telecom tech firms.

What We Offer

High-visibility role with strong growth potential.

Competitive compensation with performance-linked incentives.

Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.