Senior Manager - Training & Transition

About AIonOS Artificial Intelligence on Operating Systems

AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive restructuring, our AI offerings effortlessly blend with existing enterprise systems , reducing adoption friction while maximising impact.

What sets AIonOS apart is its industry-specific approach, such as sectors like travel, transport, logistics, hospitality, telecom, and healthcare, where AI-driven efficiencies unlock higher revenue and enhanced customer experiences. Our AI-led customer experience (CX) solutions ensure businesses do not just automate but elevate human interactions with personalised, scalable engagement strategies.

Backed by InterGlobe Enterprises and Assago Group , AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes. From optimising pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation. With reach and a mission to embed AI at the core of enterprises , we are not just building technology—we are enabling the future of business.

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Founded by industry veterans Rahul Bhatia and CP Gurnani, our mission is to drive dynamic, responsive, and interconnected business models. InterGlobe, our parent company, employs more than 65,000 professionals across 135+ cities through its various businesses. Since 1989, the group has been building businesses and working with brands to deliver Quality and Value. Over the past three decades, InterGlobe has continued to expand its vision, contribution, and footprint, becoming one of India's foremost conglomerates through innovation and service leadership.

Our Co-Founder, Rahul Bhatia, is an Indian entrepreneur best known as the co-founder of IndiGo Airlines and the Group Managing Director of InterGlobe Enterprises. Bhatia holds a degree in Electrical Engineering from the University of Waterloo, Canada. In 1989, he co-founded InterGlobe, which later expanded into aviation, hospitality, and travel services. Bhatia co-founded IndiGo in 2004, which became India's largest airline.

Our Co-Founder & CEO, C.P. Gurnani, is an Indian business leader, known for his role as the former CEO of Tech Mahindra, an IT services company. He holds a degree in Electrical Engineering and has over three decades of experience in the technology and consulting sectors. Before leading Tech Mahindra, Gurnani held key positions at HCL Technologies and several other prominent companies. Under his leadership, Tech Mahindra expanded significantly, becoming a major player in digital transformation, IT consulting, and business solutions. Gurnani is known for his strategic vision and focus on innovation. His contributions to the tech industry have earned him recognition as a respected business leader.

SOLUTIONS :

Customer IT Solutions : Delivering exceptional digital transformation through our AI Pod-led services. AIonOS’ core strength lies in addressing the unique challenges enterprises face with precision-engineered AI solutions.

AI-led products & Platforms : Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies. AIonOS harnesses the power of human intelligence and technology to solve today’s problems and avoid future challenges.

Data Intelligence Solution : Their data-driven insights offer comprehensive analytics and turn data into a powerful asset, enhancing ROI and powering sustainable growth.

AI-Led Customer Experience : Their “AI first” vision of Technology augmented by humans; their transformative approach combines cutting-edge technology with deep domain expertise to deliver unparalleled service outcomes.

Senior Manager – Training & Transition (CX)

We are seeking an experienced and dynamic Senior Manager – Training & Transition to lead, scale, and evolve the end-to-end training and transition framework for a large-scale, global airline customer experience (CX) program.

This high-impact leadership role combines ownership of training delivery and transition execution, ensuring seamless migration, readiness, and performance excellence across all service channels — phone, chat, and email.

The ideal candidate is a proven training and transition leader with deep airline industry expertise, demonstrated success in managing large-scale ramp-ups, knowledge transfers, and cross-functional stakeholder alignment across multi-site CX operations.

Key Responsibilities

Strategic Training Leadership

Develop and execute integrated training and transition strategies for airline CX operations covering end-to-end travel processes, covering new booking, schedule changes, cancellations, exchanges, codeshares, ancillaries, and disruption management

Lead transition planning and execution for new processes and lines of business, ensuring structured knowledge transfer, documentation, training readiness, and operational handover

Partner with internal stakeholders to define scope, timelines, and success metrics for all transition initiatives

Drive large-scale ramp-ups (600-800 FTEs) with synchronized training, onboarding, and process deployment plans aligned with operational milestones

Institutionalize blended learning frameworks (ILT, e-learning, and hybrid) ensuring scalability, standardization, and continuous improvement

People Leadership

Lead and manage a high-performing team of 15–20 training professionals, including trainers, training managers, leading transition activities as an individual contributor in sync with cross functional teams

Build a culture of ownership, accountability, and collaboration across the team

Drive structured coaching, mentoring, and performance management to strengthen internal capability pipelines.

Content Development & Learning Systems

Oversee the design, development, and deployment of impactful learning content for airline operations, covering fare rules, ARC / BSP compliance, IATA / TICO / DOT / ICAO guidelines, and customer handling standards.

Ensure instructional design best practices are followed using tools like InVideo, Storyline, Moodle, or similar platforms.

Partner with internal stakeholders and subject matter experts to update learning materials in line with industry changes and regulatory requirements.

Stakeholder & Business Partnership

Serve as the strategic link between client stakeholders, operations leadership, and enablement teams to align training and transition outcomes with business goals

Review and present training and transition performance metrics, analyse trends, and identify improvement opportunities

Support internal and external audits, ensuring process compliance and readiness documentation integrity

Ideal Candidate Profile

Must-Have :

10-12 years of progressive experience in training and transition combined, with at least 6–8 years in people management roles

Proven experience as a Manager – Training & Transition leading large-scale airline or OTA airline CX operations (600-800 FTEs)

Hands-on expertise in travel industry processes and deep knowledge of international airline operations, including ARC, BSP, IATA, DOT, TICO, ICAO

Exposure to project management and transition frameworks (e.g., PMP, Lean Six Sigma, or equivalent experience)

Demonstrated expertise in transitioning new processes, leading knowledge transfers, and managing operational readiness within tight ramp-up timelines

Strong data-driven mindset with proficiency in analysing learning effectiveness and transition KPIs

Exceptional communication, stakeholder management, and presentation skills

Flexibility to travel to client or partner sites as required

Preferred :

Strong instructional design and content development skills for ILT (Instructor led training), e-learning, and hybrid models (Instructional Design certification is a plus)

Ability to navigate complex global operations, balancing strategic vision with on-ground execution agility

Position details :

Location : Sector 87, Mohali| Full-time, On-site

Working Days : 5 Days a Week

Reporting To : Head of Training & Transition

AIonOS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.