Service Now Engineer
ConfidentialNoida8 days ago
Job descriptionSolution Development & Customization : Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency. End-to-End Implementation : Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals. Product Innovation : Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition. Platform Optimization & Upgrades : Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption. Documentation & Enablement : Create clear solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value. Support & Troubleshooting : Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance. Continuous Improvement : Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps, embedding innovation and efficiency in every delivery.
Skills
Technical
- Strong expertise in ServiceNow CSM, FSM, and Sales / Order Management.
- Advanced scripting skills with strong REST / SOAP API integration experience.
- Experience designing CRM and MCO workflows for manufacturing and enterprise clients.
- Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement skills.
- Ability to lead deliverables independently while fostering collaborative, high-performing teams.
- Effective time management with a focus on business outcomes.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management).
- Experience with ServiceNow App Engine, low-code / no-code development.
- Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a strong advantage, enabling innovative use cases and intelligent workflows.
Soft
Preferred
Skills Required
Javascript, Rest Api, Itil Framework
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Service Now Engineer • Noida
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