Manager, SAP Basis

Primary Purpose

To take full ownership of the SAP BASIS operations and resource management at ZICC, ensuring the stability, performance, and security of SAP applications through strategic planning, proactive maintenance, and collaboration across global teams.

Responsibilities

• Technology Leadership : Continuously stay informed on emerging technologies to assess and implement optimal SAP BASIS solutions aligned with Zoetis ERP needs.
• Cross-Functional Collaboration : Establish and manage protocols to work with various teams on system design, technical build, testing, and operations.
• Global Systems Deployment : Collaborate with ITS and global teams to ensure availability, performance improvements, and business continuity.
• Hosting and Infrastructure Oversight : Partner with hosting and infrastructure teams for implementation, documentation, and disaster recovery (DR) strategies.
• Vendor Management : Conduct regular status calls with hosting providers to review maintenance, SLA adherence, and root cause analysis.
• Emergency Support : Lead resolution during critical system failures by coordinating multidisciplinary efforts to minimize impact and ensure transparency.
• Documentation and SOPs : Develop and maintain technical operation procedures (TOPs).
• Project Involvement : Provide SAP BASIS expertise in projects including upgrades and migrations.
• System Monitoring : Manage performance tuning, health checks, and job monitoring.
• Compliance and Audit : Support compliance efforts with SOPs, FDA / global regulations, and internal audits such as ITGC and SOX.

Organizational Relationships

Resources Managed

Education and Experience

Education :

Experience :

Technical Skills Requirements

Physical Position Requirements

Skills Required

Sap Basis, Apo, Pi, Sap Ecc