Servicenow ITOM Specialist

Roles & Responsibilities

• 5+ years of experience in implementing or architecting ServiceNow solutions
• Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules
• Must have experience in the design and implementation of the following modules :
• ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as :
• Discovery , Service Mapping , Event Management , Cloud Management ,
• Health Log Analytics , Certificate Management , and Orchestration / Integrations
• CSDM :
• Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform
• Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs)
• Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships
• Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness
• CMDB :
• Ensuring the CMDB is populated with accurate and up-to-date data
• Maintaining alignment with the IT environment and its relationships with business services
• Extensive experience across the ServiceNow core platform , including security , performance , and compliance
• Extensive experience in third-party integrations using REST / SOAP , Integration Hub , E-bonding , and Service Graph Connectors
• Strong hands-on experience in ServiceNow scripting , including :
• JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly
• Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications
• Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions
• Perform system testing , troubleshooting , and issue resolution during implementation phases
• Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms
• Provide ongoing support to end-users, addressing platform / module-related queries and issues
• Document processes, configurations, and solutions to create comprehensive user guides and training materials
• Excellent communication and interpersonal skills
• Strong ownership , accountability , and attention to detail in all work efforts

Skills Required

Javascript, Business Rules, Client Scripts