Process Developer

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of a Process Developer, Collections

If you%27re a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection / Exceptions, we%27re looking forward to interact and discuss this opportunity with you.

Responsibilities

• .You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• .Responsible to respond to email / phone queries related to disputed invoice
• .Research and analyze the disputes / deductions in ERP
• .Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
• .Find opportunities and recommend solutions for process and automation improvements
• .Daily reporting of individual portfolios to track and monitor the past dues
• .You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• .You are a phenomenal teammate to process any adhoc request in a timely manner.
• .Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively and expertly
• .Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

Preferred Qualifications

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.