Talent.com
Process Associate

Process Associate

AppDirectHyderabad, Telangana, India
8 hours ago
Job description

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

We are seeking a motivated and customer-focused individual with at least 1 year of experience in customer support or BPO operations. The ideal candidate must have strong communication skills the ability to learn quickly and a positive attitude toward handling customer interactions and operational tasks in a fast-paced environment.

What youll do and how youll have an impact

  • Follow standard operating procedures and communication guidelines.
  • Document interactions and update system records accurately.
  • Escalate complex issues to senior team members / manager when required.
  • Ensure service quality and meet performance targets related to productivity & accuracy.
  • Adapt to new processes tools and client requirements with a strong willingness to learn.
  • Maintain a positive customer-first approach during all interactions.

What were looking for

  • 1-2 years of relevant experience in customer support or BPO operations.
  • Excellent verbal and written communication skills.
  • Strong ability to learn quickly adapt to changes and pick up new processes.
  • Good listening skills problem-solving ability and attention to detail.
  • Basic computer skills and ability to work with multiple tools simultaneously.
  • Ability to work independently as well as in a team environment.
  • Willingness to work in rotational shifts (if required).
  • Quick learner with strong adaptability.
  • Patience clarity and professionalism.
  • Accountability and ownership.
  • Time management and multitasking ability.

    • At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and / or people with intersectional identities.

    At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice : Experience :

    IC

    Key Skills

    Internship,Coaching,Information Technology Sales,Administration Support,Financial Planning

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Create a job alert for this search

    Associate • Hyderabad, Telangana, India