L3 O365 Engineer

We are seeking a highly skilled  L3 Microsoft O365 Engineer  with deep expertise across the entire Microsoft 365 ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise.

The ideal candidate is a subject matter expert in  Exchange Online ,  Teams ,  SharePoint ,  OneDrive , and  Azure Active Directory . You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity.

Responsibilities :

Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support.

Administer and troubleshoot  core services, including :

~ Exchange Online :  Manage mail flow, transport rules, and hybrid mail routing.

~ Microsoft Teams :  Provide advanced support for voice integration, policies, and collaboration features.

~ SharePoint Online & OneDrive :  Oversee permissions, data governance, and migrations.

~ Azure AD (Entra ID) :  Administer conditional access, SSO, MFA, and role-based access control.

Lead the resolution of P1 / MIM incidents related to Microsoft 365 services, ensuring rapid service restoration.

Implement and manage security and compliance policies (DLP, retention, eDiscovery, auditing).

Manage hybrid environments and synchronization with on-premises Active Directory (AD Connect, ADFS).

Perform root cause analysis (RCA) and document findings to prevent future issues.

Develop and maintain documentation and runbooks to empower L1 / L2 support teams.

Collaborate with cross-functional teams on new feature rollouts, migrations, and upgrades.

Qualifications

Required Skills & Experience :

8+ years of experience  in Microsoft infrastructure, with a minimum of 5 years focused on Microsoft 365.

Expert-level knowledge  of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure AD.

Strong proficiency  in PowerShell scripting for administration, troubleshooting, and automation.

Proven experience  with Microsoft 365 Security & Compliance Center.

Demonstrated ability  to lead high-severity incident resolution under pressure.

Solid understanding of ITIL processes (Incident, Problem, Change Management).

Excellent communication and documentation skills.

Preferred Qualification :

Microsoft certifications (e.g.,  MS-100, MS-101, MS-700, MS-740 ).

Experience with third-party migration tools (e.g., Quest, BitTitan).

Familiarity with endpoint management platforms like  Intune / Endpoint Manager .

Exposure to enterprise monitoring tools.

What We Offer?

The opportunity to work with an enterprise-scale Microsoft 365 environment.

A collaborative and challenging work environment.

Competitive salary and comprehensive benefits.

Opportunities for continuous learning, professional development, and career advancement.

Must be :

Must have a noise free environment to work remotely

Have a high-powered machine to use. Virtual Desktop will be provided by Client

2 months probationary period