Global Operations Leader - Finance and Accounting

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Finance & Accounting

In this role, The Global Operating Leader (GOL) will be accountable for overall process quality and exceed customer expectation in delivering quality service, business partnership, and digital transformation. The GOL will act as the first point of business contact for client. The role is responsible for measuring operation and transformation performance with metrics to drive transparency, accountability, and business service agreement adherence. Partnering with Transformation leaders and Relationship Management team, the GOL will lead business priority alignment, connect process thread, and drive the execution of agreed transformation projects. The role will include owning the awareness and adoption of Digital Service in the process

Responsibilities

Process responsibilities

• Responsible to lead Finance & Accounting (AP, OTC & R2R) Operations & service delivery for existing and all new deals in pipeline.
• Be Technology Savvy, to work with Genpact Service Line team, and introduce viable tech solutions, driving Operating efficiency
• Front ending the clients, the candidate should have capability to understand requirements and customer expectations and be able to design & deliver solutions
• Will be required to deliver End to End business impact and drive productivity to ensure best-in class implementations / streamlining the onshore / off shore operation
• Should be able to Manage Service delivery right from inception to steady state.
• Should be able to understand the changing environment / client needs and providing solutions
• Ability to manage Large Span of complex business and operations teams.
• Managing knowledge design, implementation & support for complex F&A domain. Monitor & review solution implementation process in a collaborative manner.
• Partner with service line leaders and regional leadership to ensure service quality adherence and accountability to respective business service agreement
• Be the First point of contact for business escalation
• Accountable to operation ‘run’ metrics, process health measurement, and business review process
• Responsible to change volume management and approval. Monitor key input and output metrics to measure the process quality health

Process design optimization enablement

Governance

address tactical and strategic governance

Business relationship management

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.