Operations CoordinatorBook My Tale • Kochi, IN
Operations Coordinator
Book My Tale • Kochi, IN
15 hours ago
Job descriptionReview printed book samples periodically for quality, typos, packaging, colour consistency, and overall output. Identify recurring issues and work with the team to improve print and packaging processes. Maintain checklists, SOPs, and internal workflows to reduce manual errors. Audit customer delivery issues (damages, delays, lost packages) and coordinate replacements where needed. Work with our tech team to automate operational email flows (confirmation → print update → shipped → delivered). Manage ongoing operational emails via Mailchimp (order updates, feedback requests, offers when needed). Maintain accurate records of all orders, shipments, and delivery statuses. Explore new packaging suppliers, printers, paper options, and box upgrades. Work with the founders to test and implement new packaging ideas. Build a basic vendor list and cost comparison database. Identify manual processes that can be automated; collaborate with tech to streamline. Proactively highlight areas of inefficiency and recommend fixes. Help tighten operational loops between content, design, tech, printing, and customer service. Extremely detail-oriented — you notice typos, colour mismatches, wrong labels, missing steps. Strong organisational skills and comfort with checklists, spreadsheets, and operational flows. Comfortable interacting with vendors (printers, courier partners, suppliers). Ability to follow structured processes while also improving them over time. Proactive communicator who keeps the team updated without being reminded. Interest in books, storytelling, or the children’s category is a bonus but not required. 12–20 hours / week depending on batch load and process complexity. Work can be flexibly scheduled but must be responsive during working hours for vendor coordination. During print week (1–2 weeks / month), availability will be slightly higher. Monthly stipend based on hours and experience (to be discussed). Opportunity to grow into a larger role as the company scales. Be an early member shaping the customer experience of a growing brand. Work closely with founders and creative teams. Ownership over end-to-end operations — your work directly impacts product quality and customer delight. Flexible hours, creative environment, and real opportunity for growth as we scale in India and globally.
About Book My Tale
Book My Tale creates deeply personalised children’s storybooks that celebrate identity, culture, and family. Every book is handcrafted using thoughtful storytelling, custom illustrations, and high-quality printing. We’re a small but passionate team building a category-defining storytelling brand.
We are now looking for a Part-Time Operations Coordinator to manage order fulfillment, quality control, vendor communication, and ensure a seamless customer experience from purchase to delivery.
What you'll own (Scope of Work)
Order & Print Operations
- Manage monthly print batches.
- Ensure all customer orders are correctly exported, proofed, and marked print-ready.
- Organise and maintain the print-ready drive folder for each batch.
- Create and maintain shipping excel sheets for the printer with accurate customer details.
- Coordinate closely with the printing partner to confirm timelines, print status, and delivery readiness.
- Schedule pickups via Shiprocket; generate labels, invoices & manifests for the printer.
- Track pickup compliance and proactively resolve any delays or exceptions.
Quality Assurance & Experience
Customer Communication & CRM Ops
Packaging & Vendor Development
Operations Process Improvement
What we're looking for
Hours and work style
Compensation
Why Join Us
Create a job alert for this search
Operation Coordinator • Kochi, IN
Related jobs
Reporting To : The Directors of the Business.We are looking for a highly organized and experienced professional to be our .
Remote Operations & Coordination Manager.This key role is about making sure...Show more
We are a growing active tourism company dedicated to providing unforgettable experiences.We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new te...Show more
Operations Associate- Us
Amber • Ernākulam, Republic Of India, IN
Operations Associate (US Region).About Amber (https : / / amberstudent.Long-term accommodation booking platform for students (think booking.
Amber helps 80M students worldwide, find and book full-time a...Show more
Last updated: 12 days ago • Promoted
Program Delivery Coordinator
Emeritus • Kochi, IN
Reports to : Senior Delivery Specialist.Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governmen...Show more
Last updated: 19 days ago • Promoted
Operations Associate- US
Amber • Kochi, IN
Operations Associate (US Region).Long-term accommodation booking platform for students (think.Amber helps 80M students worldwide, find and book full-time accommodations near their universities, wit...Show more
Last updated: 30+ days ago • Promoted
Operations Analyst
American Board of Education • Kochi, Kerala, India
The American Board of Education (ABE) is a U.Public Charity and global leader in professional education, certifications, and credentialing.
ABE, headquartered in Los Angeles, California, is dedicate...Show more
Last updated: 12 days ago • Promoted
Operations Coordinator
Griffith Foods • Ernākulam, Republic Of India, IN
Job Description : Temporary Operations Coordinator – Middle East Support (India-Based).Temporary Operations Coordinator.One year (Extendable based on performance and business needs).Regional Supply ...Show more
Last updated: 12 days ago • Promoted
Procurement and Operations coordinator cum Office Executive
Confidential • India, Cochin / Kochi / Ernakulam
This is a full-time on-site role for a Procurement and Operations Coordinator cum Office Executive located in Kochi.The day-to-day tasks include coordinating procurement activities, managing operat...Show more
Last updated: 16 days ago • Promoted
Operations Manager (Remote)
Jet Stream Ent. • Kochi, IN
Remote
Last updated: 12 days ago • Promoted
Program Coordinator - Global Delivery
Emeritus • Kottayam, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 2 days ago • Promoted
Operations Coordinator (Remote / WFH)
A Walker's World • Kottayam, IN
Remote
Last updated: 27 days ago • Promoted
Payments Operations Coordinator
First Screen • Kochi, IN
We're Hiring : Payments Operations Coordinator.Location : Kochi, Infopark (Hybrid).Package : Excellent salary & benefits.
Payments Operations Coordinator.Team and help us grow and serve our merchants i...Show more
Last updated: 15 hours ago • Promoted • New!
Office Admin & Operations Coordinator
Frenchify With Vyom Inc. • Kochi, IN
INR / month (based on experience).Monday to Saturday, 7 : 30 PM – 3 : 30 AM IST (aligned with 10 : 00 AM – 6 : 00 PM EST, Canada).
Canada-based online education company that helps professionals and internat...Show more
Last updated: 12 days ago • Promoted
Operations Lead
Flock AI • Kochi, IN
Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry.
Our platform creates lifelike AI-gener...Show more
Last updated: 3 days ago • Promoted
Business coordinator or CRE
Hirestar job Bank • Ernakulam, Kerala, India
Urgent Hiring in Chemical Manufacturing !!!!!.Position - Business Coordinator / CRE.Experience-Minimum 2-3 yrs sales experience.
Handle inbound calls from distributors retailers carpenters contractor...Show more
Last updated: 16 days ago • Promoted
Operations Coordinator
A Walker's World • Kottayam, Republic Of India, IN
We are a growing active tourism company dedicated to providing unforgettable experiences.We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new te...Show more
Last updated: 27 days ago • Promoted
Export Consolidator (USA)
Platton • Kottayam, IN
We offer air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckload and LTL brokerage, and digital logistics solutions.With a strong focus on a...Show more
Last updated: 12 days ago • Promoted
Patient Care Coordinator
Triple • Kochi, IN
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show more
Last updated: 3 days ago • Promoted
Area Coordinator
Falcon Services • Kochi, Kerala, India
Bachelor's degree in engineering (Electrical / Mechanical / Instrumentation) plus ten (10) years’.Oil & Gas industry with five (5) years’ in similar position and minimum.
Computerized Maintenance Ma...Show more
Last updated: 2 hours ago • Promoted • New!
Front-Sales coordinator(Dubai Operations)
Confidential • India, Cochin / Kochi / Ernakulam
UGI - UNITED GROUP OF INITIATIVES was formed to bring businesses from different sectors together for unparalleled business growth.
As a consortium of leading companies across five nations, UGI opera...Show more
Last updated: 16 days ago • Promoted