Contact Center Engagement Lead

Role : Contact Center Engagement Lead

Experience : 10+ Years

• Education : Graduate - B.Tech / B.E. - Computers, Electronics / Telecommunication;

PG - M.Sc. – Computers, M.Tech - Any Specialization, MCA - Computers

Location : Pune.

Role Summary :

We are seeking a Contact Center Engagement Lead to drive the success of complex

Salesforce and Vonage Contact Center implementations. This role blends strategic client

leadership, technical understanding of SCV and Intelligent Workspace, and a consultative

approach to ensure high-quality delivery and client satisfaction.

You will act as the key liaison between business stakeholders, Salesforce / Vonage solution

teams, and delivery partners—ensuring alignment across architecture, integration, and

customer experience outcomes.

The ideal candidate has a strong background in Salesforce contact center technologies,

understands telephony and CRM integrations, and can guide both clients and internal teams

toward successful and scalable contact center solutions.

Key Responsibilities :

Client & Engagement Leadership

Solution Strategy & Delivery Oversight

Team Collaboration & Mentorship

Sales & Account Growth

Required :

Desirable :

Company Profile :

SPAR Solutions (based out of Atlanta, USA and Pune, India) is an employee-friendly place full of confident, result-oriented people with high energy levels and uncompromising work ethics. Compensation (match or exceed industry benchmarks) is driven by merit and performance; there is no limit to professional growth.

If you believe that values like a consultative, detail-oriented, quick learner, team player, high performance, creativity and fun are your calling, you would be a great fit on our team.

Contact Details :

Talent Acquisition Team

HR Department / SPAR Solutions

Address : SPAR Solutions India Pvt. Ltd.

Pune IT Park, B-503, Bhau Patil Marg, 34 Aundh Road,

Bopodi, Pune, Maharashtra, India.

Pin Code : 411020.

Website : sparsolutions.com

LinkedIn : https : / / www.linkedin.com / company / spar-solutions-llc

Twitter : https : / / twitter.com / sparsolutions

Facebook : https : / / www.facebook.com / SPARsolutions

Skills Required

Salesforce, Agile Methodologies