Student Care Associate

Job Purpose

Handling all kinds of post-admission queries.

Primary Job Responsibilities

Student Support and Engagement :

• Build strong relationships with students through regular communication via phone, email, and other channels.
• Proactively solicit student feedback to understand their needs and concerns, and capture actionable insights.
• Efficiently resolve student issues, ensuring timely and satisfactory outcomes within specified turnaround times (TATs).
• Collaborate with cross-functional teams to address student concerns, facilitating seamless issue resolution.
• Foster long-term relationships with students, providing personalized support and guidance throughout their journey.
• Maintain accurate records of student interactions to ensure a comprehensive understanding of their needs and preferences.
• Drive high student satisfaction and happiness indices, reflecting our commitment to exceptional student experiences.

Specific Knowledge & Skills

Skills Required

Analytical Ability