Description : Implementation Architect.
Experience : 5+ years.
Location : Bangalore / Coimbatore / Remote (India).
About AppViewX :
AppViewX is trusted by global organizations to reduce risk, ensure compliance, and increase visibility across machine identity management and application infrastructure security.
Work with our cutting-edge Automation Platform, streamline workflows, and help prevent outages and security incidents, protecting enterprise reputation and bottom line.
Certified a Great Place to Work in India.
Role Overview :
As an Implementation Architect, you will :
- Drive customer onboarding, solutioning, and adoption of AppViewX products.
- Lead implementation for automating IT Network and Public Key Infrastructure.
- Maximize customer value by blending deep technical expertise with business insights.
Key Responsibilities :
Customer Onboarding :
Collaborate with Customer Success Managers and Design Architects to implement solutions for new customers.Translate business challenges into technical solutions and facilitate quick go-live.Adoption & Value Quantification :
Support continuous adoption and usage with additional implementations.Serve as a trusted technical advisor, guiding customers through challenges.Identify new use cases to support account growth and renewals.Customer Experience & Engagement :
Provide customer feedback to enhance organizational processes and customer experience.Contribute to Customer Business Reviews for process improvement.Roadmap Planning :
Partner with cross-functional teams to translate needs into new solutions.Work closely with Product and Engineering to prioritize enhancements and shape the long-term roadmap.Required Skills & Experience :
Minimum 5 years in a technical implementation role.Willingness to work US Shift hours.Minimum 3 years in customer-facing technical roles (Customer Success Engineer, Solution, Professional Services, Technical Support, or SME), preferably post-sales for SaaS enterprise software.Domain Expertise : PKI, DNS, Active Directory, Cloud, ADCS, CRL, OCSP, and associated cryptographic standards.Certificate Lifecycle management / operations.PKI implementation processes.PKI integrations, MS Intune, SCEP, and enrollment practices.Hands-on :
Kubernetes.Linux / Windows server management.Apache, IIS (application expertise).Preferred : CISSP / CISM / CISA certifications.
Excellent troubleshooting, deployment, organization, and multitasking skills.Experience working with Fortune 500 organizations.Exceptional communication (written & oral) and listening skills.Good To Have Skills :
Fast learner with a strong drive for continuous technology growth.Experience in providing strategic feedback to improve products and processes.(ref : hirist.tech)