This job offer is not available in your country.
Service Operations Specialist - AS
Deutsche BankElectronic City, Karnataka, India6 days ago
Job descriptionBest in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Experience : 7+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Mainframe, DAP and Unix is knowledge will be an advantage. Provide application support by handling and consulting on BAU, Incidents / emails / alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1 / L2 support. Report issues to senior management. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1 / L2 and L3 / Engineering teams to investigate and resolve an ongoing infrastructure / platform or application issue impacting multiple business lines. Drive the automations and implementation of the tools and best practices needed to provide effective support. Collaborate with, deliver initiatives, and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Be willing to take over on-call service for the application. Hands on experience in Banking domain and technology. Banking Payments business and operations knowledge is a must. Hands-on experience with log analyser such as Splunk (mainly), Geneos etc. Knowledge in Mainframe, DAP and Unix Knowledge and hands on in Observability tool like NewRelic Hands on experience in job scheduling tools, SQL etc. Strong knowledge in incident management processes and various ITIL concepts. ITIL V3 foundation certification (preferred) Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.
Description
- TDI Private Bank Global Production Stability - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.
- The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Your key responsibilities
Your skills and experience
Business and Technical competency :
Technologies :
Incident and Operations Management :
Soft Skills :
Education
How we’ll support you
Create a job alert for this search
Specialist • Electronic City, Karnataka, India
Related jobs
Job Title : Sales Operations Specialist.Location : Bangalore (this is a full-time, in-office role, not a remote position).
Note : Our customers are in the US, so this may require you to work non-...Show moreLast updated: 30+ days ago
- Promoted
Operations Associate
Triplehosur, tamil nadu, in Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 4 days ago
- Promoted
Customer operations specialist - 45032
TuringBengaluru, Karnataka, India We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management.
In this role, you will help build workflows, datasets, ...Show moreLast updated: 1 day ago
- Promoted
Channel Operations Specialist
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 12 days ago
- Promoted
Application Operations specialist
ConfidentialBengaluru / Bangalore An Application Operations Owner is responsible for the following activities.Work towards availability and performance for applications in production at optimized costs, according to the business ne...Show moreLast updated: 30+ days ago
- Promoted
Customer Operations Specialist - 45032
TuringBengaluru, IN In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against.
Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 13 days ago
- Promoted
- New!
Marketing Operations Specialist – Integrations & Automation
BrightEdgeBangalore, IN BrightEdge is the world's leading enterprise SEO and content optimization platform, trusted by over 1,700 global brands including Microsoft, Adobe, and Netflix.
Our AI-powered platform helps enterpr...Show moreLast updated: 13 hours ago
- Promoted
Customer Operations Specialist
Black BoxBengaluru, Karnataka, India Customer Operations Coordinator Position Summary : This position handles the day-to-day client relationship with Black Box clients from a warehouse perspective.
This role acts as the client liaison...Show moreLast updated: 14 days ago
- Promoted
Customer Operations Specialist
KarixBengaluru, Karnataka, India Job Title : Customer Operations Job Location : Bangalore Job Role : Provide support adhering to SLA parameters (including quality, and response / resolution time criteria) Attend and acknowledge eac...Show moreLast updated: 30+ days ago
- Promoted
Partner Integration and API Optimisation Specialist
B2BHolidayshosur, tamil nadu, in London-based travel technology company providing global flight and hotel services to online travel agencies and government organizations.
We specialise in delivering seamless, scalable API integrati...Show moreLast updated: 30+ days ago
- Promoted
Intugine Technologies - Operations Specialist
Intugine TechnologiesBangalore, India Job Perform portfolio operational support including reconciliation dealing with prime brokers; - Interface daily with fund administrator, prime brokers, swap counterpa...Show moreLast updated: 30+ days ago
- Promoted
Professional services operations analyst
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 1 day ago
- Promoted
- New!
Channel Operations Specialist (15h Left)
Palo Alto NetworksBengaluru, Karnataka, India Our Mission At Palo Alto Networks everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is ...Show moreLast updated: 22 hours ago
- Promoted
Customer Service Specialist
Triplehosur, tamil nadu, in Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 3 days ago
Sales Operations Specialist
UnifizeBengaluru, KA, INQuick Apply
- Promoted
Service Execution Specialist - Enhanced Operations Service (SAP Basis, HANA)
ConfidentialBengaluru / Bangalore, India At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.
How We focus every day on building the foundation for ...Show moreLast updated: 18 days ago
- Promoted
Service Monitoring Analyst
Art Technology and Softwarehosur, tamil nadu, in Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.
Transaction Processing, webservices).Continual monitori...Show moreLast updated: 2 days ago
- Promoted
Professional Services Operations Analyst
Palo Alto NetworksBengaluru, Karnataka, India At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 4 days ago
- Promoted
Field Operations Specialist
AceolutionBengaluru, Karnataka, India Job Title : Field Data Representative Employment Type : Regular, full-time.Monday to Friday Contract period : 10 Days work+ 1day training Job Description : Aceolution is urgently hiring Field Data ...Show moreLast updated: 16 days ago
- Promoted
Customer Service Specialist
Moonpreneur Inchosur, tamil nadu, in Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills.
With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 23 days ago
- Promoted
Product Operations Specialist
ConfidentialBengaluru / Bangalore, India Quantum is a global leader in end-to-end data lifecycle management solutions.For over four decades, we&aposve empowered businesses across industries—including media & entertainment, AI & machine le...Show moreLast updated: 18 days ago