Application Operations specialist

An Application Operations Owner is responsible for the following activities

• Work towards availability and performance for applications in production at optimized costs, according to the business needs
• Drive the level 2 and level 3 support activities for his portfolio of applications
• Control performance through KPIs, with Operation Service Agreement and Service Level Agreement, ensuring they are met by the partners
• Manage Change Requests (planning, estimation, coordination, and execution)
• Oversee day-to-day activities for good health / stability with partners
• Daily, weekly and monthly operation reviews with the partner selected for Application Management Services
• Coordinate with Partners, Services Performance Team, Business Users for Incident Management and Change management
• Drive the Vulnerability fixes for all the Vulnerability found during the monthly scans.
• Act as point of contact for escalations whenever there is a need for and / or manage conflict
• Apply governance and follow-up with our service partners
• Participate to functional design review, acceptance solutions or Go-Live planning
• Propose and put in place new process or realignment when needed
• Contribute to the worldwide deployment of the solutions and migration from the actual or legacy solutions
• Identify and propose Continuous improvement initiative to improve services efficiency (as for example the drive of overall ticket volume decrease)
• Being accountable for the performance of critical applications

Qualifications and Skills :

Skills Required

Pmp, Itil, Quality Assurance, Risk Management