Senior Cloud Network Engineer - Technical Support

WHO WE ARE :

Aviatrix® is the cloud network security company trusted by more than 500 of the world's leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what's next. Combined with the Aviatrix Certified Engineer (ACE) Program , the industry's leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

ABOUT THE ROLE : [Role Name]

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.

KEY RESPONSIBILITIES :

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers
• Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products
• Create knowledge-based contents such as troubleshooting tips and best practices
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide 'hands-on' support for the customers to solve production issues.
• You will bring solutions to the leadership team, feedback on solutions recommended.

KEY REQUIREMENTS :

§ Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.

§ Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.

§ Experience with Amazon Web Services (AWS), Microsoft Azure, and / or Google Cloud Platform is a plus.

§ Experience in configuring, testing, and troubleshooting various networking products / solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)

§ Experience with Python, shell scripting, automation.

§ Experience with security products is a plus.

§ Ability to multi-task and work in a dynamic environment.

§ Availability to provide after-hours support on a scheduled / non-scheduled basis.

§ BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.

Skills Required

Sonicwall, Fortinet, Networking, Juniper, Aruba, Vpn, barracuda , Microsoft Azure, Python, Ipsec, Google Cloud Platform, Routing, Shell Scripting, Sophos, Bgp, Automation, Meraki, Checkpoint, Linux, Riverbed, Virtualization