Senior Associate

Inviting applications for the role

In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.

Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and / or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns / behavior.

Responsibilities

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to :

• . Domain Experience : BFSI
• . Channel Experience : Voice (International Voice Process)
• . Work Experience : Relevant experience in International Voice process
• . Communication & Comprehension Competencies : Excellent
• . Typing Speed : >

25 WPM

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills