IT Helpdesk

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Seeking an experienced and highly skilled Senior Level 3 Managed Services Engineer to join our team. The ideal candidate will be responsible for providing expert-level support and management of our clients’ IT landscape. As a senior engineer, you will lead and oversee complex issues, provide technical expertise, and assist with the overall improvement of IT operations for our managed services clients. You will be a key resource in troubleshooting, resolving escalated issues, and ensuring that all IT services meet business needs and client satisfaction.

Empyrean IT is a strongly customer focused MSP and IT consultancy, and this will be a customer facing role, requiring professional presentation, with the expectation of some work at customer sites.

Key Responsibilities :

• Technical Support & Troubleshooting :

Provide expert-level support to clients by troubleshooting and resolving complex IT infrastructure issues across networks, systems, servers, and cloud-based environments.

Act as the escalation point for high-priority or highly complex technical issues that require deep expertise. Collaborate with other internal teams to resolve escalated problems efficiently.

Oversee the delivery of managed services to clients, ensuring all SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met. This includes performance monitoring, proactive maintenance, and optimization of client systems.

Design, implement, and configure new systems and infrastructure to meet client requirements. Integrate new technologies into existing client environments seamlessly.

Create and maintain thorough documentation for all client environments, solutions, and procedures. Regularly update knowledge base articles and contribute to best practices.

Build and maintain strong, positive relationships with clients, offering exceptional customer service. Provide regular status updates and reporting to clients on the health of their IT infrastructure.

Lead and participate in client-facing technical projects, such as system upgrades, migrations, and other IT solutions. Ensure projects are completed on time and meet client expectations.

Actively participate in ongoing technical training to stay current with emerging technologies. Mentor junior team members and provide guidance in the resolution of complex issues.

Required Qualifications :

Timings : - 7am to 7 pm AEST

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.