Analyst-Robotic Process Automation (RPA) Operations & Support

Summary

Position Summary

Title : Analyst-Robotic Process Automation (RPA) Operations & Support-Deloitte Support Services India Private Limited

Role :

We seek an RPA Operations & Support team member to uphold the reliability and efficiency of our RPA solutions. This role involves monitoring performance, managing incidents, implementing changes, and collaborating with various stakeholders to ensure our RPA initiatives deliver optimal value to the organization.

The ideal candidate will possess a combination of technical expertise, analytical skills, effective communication abilities, and a proactive mindset geared towards continuous improvement.

Work you will do.

• Ensure RPA bots are seamlessly integrated with core databases for smooth operational workflows.
• Guarantee that RPA implementations adhere strictly to relevant regulations and internal policies, focusing on data security and privacy.
• Conduct thorough testing of RPA bots to validate their performance against established quality standards prior to production deployment.
• Continually assess and enhance RPA bot performance based on analytical data and user feedback.
• Rapidly detect and rectify any bugs or issues in RPA bots to minimize downtime and optimize efficiency.
• Collaborate closely with IT developers and product owners to ensure RPA solutions are strategically aligned with business objectives and smoothly integrated into existing systems.
• Educate junior staff on effective interaction with RPA bots, including troubleshooting and manual overrides.
• Provide comprehensive ongoing support and guidance to ensure proficient use of RPA tools by end-users.
• Create and maintain detailed documentation for RPA processes, including bot specifications, system architecture, and user manuals.
• Systematically document changes to RPA systems, maintaining meticulous version control to support historical tracking and audit facilitation.
• Regularly monitor RPA bot performance to ensure continuous operation without disruptions or errors.
• Maintain robust communication with Operational Support Teams (OST) and key stakeholders to align RPA activities with broader business needs.

Key Skills

Experience & Qualifications

Work location : Hyderabad

Shift timings : 9 AM to 6 PM | 11 AM to 8 PM

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU : The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU : The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and / or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code : 318576

Skills Required

Scheduling