Cluster Manager - Operations

Role Overview

This role is with Worko.ai’s client, is a quick service app,that provides on-demand home services

We are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage operations in a specific region.

Key Responsibilities

• Own the operational metrics and service delivery standards across a defined cluster.
• Lead and manage Team Lead Operations to ensure smooth daily operations.
• Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.
• Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
• Manage on-ground escalations and ensure timely resolution of customer issues.
• Drive operational efficiency through process improvements, cost control, and workforce planning.
• Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.
• Take initiative and proactive steps to improve service quality.

Requirements