Process Developer-SWAT Team

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, HR OperationsIn this role, you will be responsible for delivering best-in-class HR operations services across multiple processes. You will act as the first point of contact for HR-related queries, ensuring accurate and timely resolution aligned with client SLAs and compliance requirements.

Responsibilities

• Deliver HR operations support including onboarding, employee data management, and offboarding processes.
• Manage employee records in HRIS platforms ensuring data accuracy and compliance.
• Handle employee queries via email, chat, or phone within defined SLA timelines.
• Ensure 100% adherence to compliance, data privacy, and internal audit standards.
• Support in HR process transitions, documentation updates, and process improvements.
• Work closely with cross-functional teams including Payroll, Talent Acquisition, and HR Business Partners.
• Identify process improvement opportunities and contribute to automation initiatives.
• Maintain reports and dashboards for internal and client use.
• Provide back-up support for team members during peak volumes or leaves.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills