Head - Concierge Services
Entrust Family Officesurat, gujarat, inAbout Entrust Family Office
Entrust Family Office is a leading Multi-Family Office committed to serving ultra-high-net-worth individuals (UHNI) and uber-wealthy families with a comprehensive range of financial and non-financial services, tailored to their unique needs.
Position Overview : Head - Concierge Services
Entrust Family Office is building a world-class UHNI Concierge Services vertical to complement its multifamily office offerings. The Head – Concierge Services will be responsible for conceptualising, building, and scaling this business as an independent profit centre. The leader will design exceptional lifestyle experiences for UHNI families while ensuring seamless execution and monetisation of the vertical.
This is a high-ownership, entrepreneurial role suited for a driven professional with deep networks, impeccable service standards, and the ability to create differentiated value in luxury lifestyle management.
Job Title : Head of Concierge Services
Location : Bangalore (with travel as required)
Experience : 15+ years in high-end hospitality, luxury travel, aviation / airline customer experience, event management, or UHNI concierge services
Reporting To : Founders / CEO
Role Type : Leadership | Build & Run an Independent Vertical
Key Responsibilities
A. Vertical Leadership & Strategy
- Build the Concierge Services vertical from the ground up with clear revenue models and service playbooks.
- Develop annual business plans, pricing structures, partner agreements, and monetisation strategies.
- Lead a team (eventually) and build systems, SOPs, and service delivery standards aligned to UHNI expectations.
- Ensure complete confidentiality, discretion, and trust in all UHNI engagements.
B. Luxury Travel & Experiential Services
o Global five-star chains o Boutique curated stays o Private islands & villas
o Chartered yachts
o Luxury safari and heritage tours
o Exclusive international festivals and cultural circuits
C. Event Curation & Exclusive Access
o Global sporting events (F1, Wimbledon, IPL, Olympics, etc.)
o High-end music festivals
o Art fairs and auctions
o Luxury watch, auto, and lifestyle showcases
D. Mobility & Lifestyle Advisory
E. Aviation, Yachting & High-Value Assets
o Fractional ownership of private jets o Helicopter charter services
o Private jet card programs
o Procurement or leasing of yachts
o Marina services and global yacht brokers
F. Vendor & Partner Network Management
G. UHNI Client Management
Key Qualification & Experience
o Luxury hospitality
o Premium airline customer experience (First / Business Class segment)
o High-end event management
o UHNI concierge services
o Luxury travel or lifestyle management
Skills & Attributes
Performance Metrics
Why Entrust?
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