Relationship Executive

Job Description

Position Title : Technical Executive

Function / Department

CTS

Date

Position Grade : Reports To

Zonal Head

Approved By

Job Purpose

Direct reports

Key figures

Primary responsibility to conduct events, influencer engagement campaigns & improvement in sales performance of the areas assigned

Team size

NA

Budget

NA

Main accountabilities

Requirements And Skills

Site Working- To be accountable of No. of Demos to be provided at Unique sites.,150 sites to be visited which should include 100 unique sites,

Should be responsible for Conversion definition : Minimum 15 Single order of min 20 bags / site or monthly purchase of 50 bags

Is accountable for New registrations of Painters / Contractors IHBs on BuildXpertUphaar app- Minimum- 25 per month

Site Services- Services in 60 unique sites or Service package in 50 unique sites per month

Including min 15 slab supervision (min 5 from converted sites and 10 from existing JK sites). For South 30 unique site services. Avg time response time of complaint / service request- 2 working day from time of complaint / service request receipt

Events- Is responsible for events -As per planning for the month, Max of (4 per SE or as per the event calendar)

Sales Performance- Is responsible for Premium Product Sale-As per the target and achievement of the business sales plan for the territory

Loyalty-

• Contractor registrations- As per monthly target set by SH
• % of Active Contractors- As per monthly target set by SH for the AO

Contractor 1 : 1

Class A Retailers 1 : 1

Architects & Engineers 1 : 1

Site working (warm leads)

CSW

PAS

Mega Painter Mela

Focused Influencer Meets

CSWTM

Level 2 complaints

Product market testing

Skill Academy Training

Competition product benchmarking

Training of new recruits

Brands Approvals in Government (State / Central).

Min 70 unique contractors a month

Min 30 unique class A retailers a month

Min 15 unique Architect / Engineers visits a month

Min 15 site conversions expected in a month

High touch district : 1 in three months; Low touch district : 1 in six months

1 per CTS executive in a year, only in high touch districts

High touch district : 1 in six months; Low touch district : 1 in 12 months

Architects - 1 in a month per executive; Contractors - 2 in a month per executive

High touch district : 1 in six months

100% solved within 30 days from incidence

Need-basis

Norms to be defined

Need-basis

Need-basis

Decisions to be taken to Manager

Job Description : Head- Branding | White

Skills Required

BuildXpertUphaar app, Basic Civil engineering knowledge, Area-specific knowledge