IT Support Specialist L2
TECEZEPune, Republic Of India, IN4 days ago
Job descriptionGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering . ITIL v3 / v4 training mandatory; Excellent domain knowledge and technical orientation . Manage incidents and service requests through CRM tools (e.G., ServiceNow ). Ensure timely updates, resolution, and closure of tickets in compliance with SLA. Provide professional and prompt support to end users. Maintain high-quality interaction standards and ensure user satisfaction. Deliver premium technical support to executives and VIP users. Resolve issues efficiently while maintaining professionalism and discretion. Deliver a “ WOW ” experience for new joiners through seamless IT onboarding. Ensure Day 1 asset readiness , issuance, and IT orientation. Manage imaging, reimaging, media sanitization ( Kill Disk , Blanco ), QC, and labeling of IT assets. Ensure all devices are deployment-ready and meet corporate standards. Provide support for Laptops, Chromebooks, MacBooks, Desktops , and related peripherals. Handle installation, relocation, addition, or removal of IT hardware as needed. Offer first-level support for hardware, OS, and applications ( Windows & Mac OS ). Troubleshoot issues with printers, scanners, and other peripherals. Manage part replacements, unit replacements, re-imaging, and QC. Maintain compliance with asset management and redeployment procedures. Coordinate with OEMs and vendor partners for warranty claims and escalations. Track resolution timelines and ensure proper documentation. Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects. Collaborate with central teams for on-site physical support. Support IT transitions and new infrastructure setups at the site. Participate in project rollouts ensuring technical readiness and compliance. Conduct regular checks on training rooms , VC rooms , and DC hygiene . Maintain preventive maintenance logs and ensure periodic compliance. Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal. Maintain accurate asset records with proper state tracking. Monitor SLA compliance and report key performance metrics. Ensure adherence to service quality standards and escalation protocols. Strong Customer Service and Problem-Solving attitude. Excellent communication skills in English and local language . Ability to work efficiently under tight timelines . Team-oriented, organized, and adaptable to dynamic environments.
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)
Position : Smart Hands / IT Support Engineer
Experience : 2 – 6 Years
Location : Pune, Maharashtra, India
Budget : 4-5.5 CTC
Employment Type : Full-Time, On-Site
- IMMIDIATE JOINERS
Qualification & Certifications
certification is an added advantage.
Key Responsibilities
1. Incident & Service Request (SR) Management
2. End User Experience Management
3. Executive Support & Experience Management
4. Onboarding Support
5. End Point Readiness
6. IMAC Support (Install, Move, Add, Change)
7. End Point Support (Remote and Deskside)
8. End Point Redeployment
9. Vendor Partner Liaisoning
10. Data Center (DC) & Telecom Activities Support
11. New Transitions & Infrastructure Projects
12. Scheduled Preventive Maintenance
13. IT Asset Management (HAM Pro)
14. Metrics & SLA Management
Soft Skills
Create a job alert for this search
It Support Specialist • Pune, Republic Of India, IN
Related jobs
As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management.
You oversee and optimize these proc...Show moreLast updated: 23 days ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopNagpur, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
Healthcare IT Support Specialist
IQVIAChennai, Republic Of India, IN Mandatory skills : Hospital system support, Ticketing, Troubleshooting.Works with customers and project management teams to identify key project milestones and implementation timelines.Builds, docu...Show moreLast updated: 3 days ago
- Promoted
IT Specialist – EDI & Cybersecurity
MaadhoNagpur, IN IT Specialist – EDI Integrations & Cybersecurity (Remote).Remote | Full-Time | Global Applicants Welcome.This role is ideal for someone who enjoys working across systems, ensuring seamless data exc...Show moreLast updated: 4 days ago
- Promoted
Information Technology Support Specialist
Sharp Brains RecruitmentGreater Nagpur Area, India This is a hands-on, field-based position focused on supporting IT infrastructure needs including PC deployments, remote hands support for IT hardware staging, and general software / hardware troubles...Show moreLast updated: 3 days ago
- Promoted
- New!
Senior IT Support Specialist
Foodlink F&B Holdings India Ltd.Republic Of India, IN The IT Executive / Senior IT Executive will support all IT assets and users in corporate office and assists / supports for all business locations.
He / She will be responsible in overseeing the day-...Show moreLast updated: 17 hours ago
- Promoted
It Support L2 Engineer
TECEZEPune, Republic Of India, IN We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show moreLast updated: 4 days ago
- Promoted
It Support Specialist - 185
Onit IndiaPune, Republic Of India, IN Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments.With Onit, companies can transform best practices into smarter workflows, bett...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
IT Support Specialist
Sharp BrainsPune, Republic Of India, IN Position : IT Support Technician L1 (On-site).Contract duration : 1 year (extendable).Contract Type : Freelance / B2B contract.
Experience Required : More than 3 years as IT Support.Site Address : Pune, ...Show moreLast updated: 13 days ago
- Promoted
Desktop Support Specialist
Sharp BrainsNagpur, Maharashtra, India Position : Desktop Support Specialist L1 (On-site).Role Type : Full Time Onsite Freelance Contractor.Contract Type : Freelance / B2B contract.
Experience Required : More than 1 year as IT Support.Site A...Show moreLast updated: 4 days ago
- Promoted
IT Specialist (Paid Consultancy Opportunity)
RONIN StudiesNagpur, IN RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies.We are part of the Rippleffect Group (formerly Fat Media Group) and are Compa...Show moreLast updated: 26 days ago
- Promoted
IT Operations Lead
aecc - digital innovation hubNagpur, IN The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 15 days ago
- Promoted
Information Technology Support Specialist
ALTEN Indianagpur, maharashtra, in Act as the first point of contact for all IT-related queries and issues via phone, email, chat, and ticketing system.Provide remote support for business-critical applications, including troubleshoo...Show moreLast updated: 4 days ago
- Promoted
L2 Support Engineer - Salesforce
dentsunagpur, maharashtra, in India (Business Hours Support Only).The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets.
This role involves collabora...Show moreLast updated: 5 days ago
- Promoted
IT Support Specialist
GameChange SolarRepublic Of India, IN Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end-user support needs.
Provide remote IT support for international teams across mu...Show moreLast updated: 2 days ago
- Promoted
Manager IT Application Support - WFM Platform Management & Automation - REMOTE Role - Night Shifts
TELUS Digitalnagpur, maharashtra, inRemote
- Promoted
IT Support Specialist
Tata Consultancy ServicesPune, Republic Of India, IN Atleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking).Understand and responds in Business Communications.
Understanding and knowledge on IT Inf...Show moreLast updated: 30+ days ago
- Promoted
It Support Engineer – L2
TECEZERepublic Of India, IN The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems.
The ideal candidate will possess strong technical knowledge, excellent com...Show moreLast updated: 4 days ago