ServiceNow Developer - CSM Module

Job Description : ServiceNow Developer CSM Module

Position : ServiceNow Developer CSM

Experience : 5 to 7 years

Employment Type : [Full-Time / Contract / etc.]

About the Role :

We are looking for an experienced ServiceNow Developer with hands-on expertise in the Customer Service Management (CSM) module. The ideal candidate should have a strong understanding of ServiceNow architecture and experience in implementing and customizing CSM workflows, portals, and integrations.

Key Responsibilities :

• Design, develop, and implement ServiceNow CSM solutions and custom applications.
• Configure workflows, business rules, UI policies, client scripts, and data policies.
• Integrate ServiceNow with third-party systems and platforms.
• Customize the Service Portal for CSM use cases.
• Work with stakeholders to gather and refine business requirements.
• Ensure best practices are followed in configuration and custom development.
• Troubleshoot and resolve issues related to the CSM module.
• Support testing, UAT, and deployment activities.

Required Skills :

Preferred Qualifications :

(ref : hirist.tech)