Provide technical support for Mac OS and Windows desktop environments across the organizationPerform remote troubleshooting and offer clear, step-by-step technical instructions to end usersResolve hardware and software issues in Mac OS systems efficientlyConfigure and maintain desktop systems, applications, and peripheralsSupport users with software installations, updates, and system performance tuningCollaborate with IT teams to escalate and resolve complex issuesDocument support cases, solutions, and processes for knowledge sharing and complianceSkills Required
Mac Os, Desktop Support, Technical Support, remote troubleshooting , Windows Environment