25-Pune-JrHelpDesk

Location : Kharadi, Pune (Onsite – No Remote Work)

Shift : EST Shift (IST 7 : 30 PM – 4 : 30 AM)

Job Summary :

We are looking for a Junior Help Desk Technician to provide technical support for our users. This is a full-time, onsite role in our Kharadi, Pune office. The ideal candidate should have experience in Windows troubleshooting, software installation / uninstallation, and printer configuration .

Key Responsibilities :

Diagnose and resolve hardware / software issues on Windows systems.

• Install, update, and uninstall software as required.
• Configure and troubleshoot printers and other peripherals.
• Provide first-level technical support via phone, email, or in person.
• Document issues and resolutions in the help desk system.
• Escalate complex problems to higher-level support as needed.
• Follow company IT policies and security guidelines.

Required Skills & Qualifications :

• 1+ years of experience in a help desk or IT support role.
• Strong knowledge of Windows OS troubleshooting .
• Experience with software installation and removal .
• Hands-on experience with printer setup and configuration .
• Basic understanding of networking concepts is a plus.
• Strong problem-solving and communication skills.
• Ability to work in the EST shift (IST 7 : 30 PM – 4 : 30 AM) .

Additional Details :

• Work Type : Onsite (No remote option)
• Location : Kharadi, Pune
• Shift : EST Hours (IST 7 : 30 PM – 4 : 30 AM)

If you're a motivated IT professional looking for a challenging role, apply today!