Customer Support Analyst - Fraud Prevention
ConcentrixBengaluru, Republic Of India, IN9 days ago
Job descriptionGraduate or under Graduate with minimum of 1 year of KYC,AML,Fraud Investigation Experience. Excellent English language proficiency for effective communication with customers. Strong problem-solving skills for resolving customer complaints efficiently. Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
NOTE : IMMEDIATE JOINERS please
Roles and Responsibilities
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle international voice process calls with professionalism and accuracy.
- Utilize strong communication skills to effectively address customer issues and provide solutions.
- Maintain a high level of product knowledge to answer complex questions about products / services.
- Collaborate with internal teams to escalate complex issues when necessary.
- Open to work in Night Shift
Desired Candidate Profile
Call HR to Schedule your interview
call shobitha@7816042500
call anjum@7795311458
kashish@ 7816842400
Sowmya C H 8088720040
call aditi@7795311459
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Customer Support • Bengaluru, Republic Of India, IN
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