SAP SuccesFactor Analyst

MUST Have Mandatory skills (non-negotiable)

Should have minimum 5 Years relevant in SAP SuccessFactors including support & Implementation.

Should have experience with SAP HR / HCM, SuccessFactors Employee Central (EC), Onboarding, Offboarding modules.

Must have prior experience with support & enhancement project

Required

Experience in functional HR support for applications based on SAP and SuccessFactors technology (modules : Employee Central, Offboarding, Onboarding, Performance & Goals, Recruiting).

Minimum Spanish level : C1; minimum English level : C1.

Job Description

1. Incident and Request Management

Receive, log, and follow up on tickets related to HR applications

Resolve first- and second-level technical and functional issues.

Escalate complex cases to technical team.

2. Functional Support

Assist users with business processes Validate data and perform functional configurations within the systems.

Help interpret system errors and messages.

3. Documentation and Knowledge Management

Maintain a knowledge base with solutions to common issues.

Create user manuals, quick guides, and operational procedures.

4. Communication and Coordination

Maintain constant interaction with end users, technical teams, HR, and vendors.

Coordinate with the rest of the team.

Participate in follow-up meetings and continuous improvement initiatives.

5. Monitoring and Reporting

Track support KPIs (resolution times, ticket volume, and user satisfaction).

Generate periodic reports for HR and IT.

Identify trends and propose improvements.

6. Change and Update Management

Support functional testing (UAT) of new versions or enhancements.

Validate changes in test environments before moving to production.

Communicate relevant changes to users.

VDart : Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services :

• Digital consulting and transformation solutions
• Comprehensive staffing services (contract, temporary, permanent placements)
• Talent management and workforce solutions
• Technology implementation services

Key Industries : VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership : VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital , demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.