HR Shared Services - Global

Work location - Manyata Tech Park, Bangalore Mode - Work from office

Shift timing - 2pm-11pm / 6pm-3am

Summary :

Black Box is looking for an HR Shared Services Representative to join our global Human Resources team. This position will be responsible for providing customer service and assistance to employees by responding to employee inquiries, as well as providing support services to all company employees with a high degree of customer satisfaction, expertise and timeliness. This is a key role for performing activities related to Human Resources delivery including compliance, transactions, and customer service.

Essential Functions :

Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures, such as data updates or employee assignment changes.

Responds to incoming correspondence from employees or managers for HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary.

Providing excellent internal HRSS delivery to Black Box employees in North America and Europe.

Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.

Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR team and customer.

Collaborates effectively with others in order to execute tasks and fulfil key deliverables within the HR team in order to develop credibility. Integrates efficiently with team members, seeking input / assistance as needed.

Work with managers around tier 1 employee relations issues.

Adhere to standard operating procedures while periodically auditing work to ensure accuracy..

Additional duties as assigned

Education Requirements :

• Bachelor’s degree in Human Resources, Business or related field required.

Experience Requirements :

Minimum 1-3 years’ experience in Human Resources internal HR customer service and data entry strongly preferred.

Experience of delivering HR services to Internal employees across America and Europe .

Prior data entry experience in an HCM platform required; experience with ADP, Oracle and People Soft strongly preferred.

Must be proficient with Microsoft Office applications (Word, Excel, PowerPoint).

Competencies

Strong interpersonal and customer service skills, with the ability to work both independently and in a team environment.

Ability to multi-task, work under pressure and adapt to change.

Must be able to manage highly confidential and sensitive information.

Candidates who can join immediately will be preferred

Candidates should be open to work in a 6pm - 3 am shift.