Anaplan Consultant

About Bedford

When you join the Bedford Consulting team, you will be working for one of Anaplan's largest and longest-running Gold partners. We continue to go from strength to strength under our leadership team who live and breathe our core values.

Our mission is to deliver more and to deliver better; we are focused on excellence in every customer engagement, on developing each other, and in fostering a collaborative and supportive environment. A vision that has been recognised for the tenth year running with us being awarded Anaplan EMEA Partner of the Year for 2025.

Role Opportunity

We are looking for experienced, certified Anaplanners to join our Professional Services Team and deploy their knowledge and skillset to ensure that we support our customer base.

This is a hybrid role, between user support and technical support : you will work closely with business users to understand their issues, guide them in their day-to-day use of the application, and investigate data or calculation problems, while also leveraging your Anaplan model building expertise when needed. The role is mainly focused on support with limited build responsibilities.

We have immediate full-time positions available in our Professional Services Team located in India and working remotely.

Reports to : TBC - Head of Delivery Excellence / Head of Customer Care

Location : Remote (India)

Direct Reports : N / A

Package : Competitive - based on experience

Working hours : Flexible schedule may be required to support international markets

Key Responsibilities

• User & Access Management : Provisioning / de-provisioning users, managing access rights, bulk updates during organisational changes.
• IncidentManagement (L1) : Provide frontline support to end-users (logging and qualifying tickets, access / navigation issues), resolving simple and recurring issues, and escalating when needed.
• Incident Management (L2) Perform functional analysis of model-related issues (calculation errors, workflow inconsistencies, data import / export failures). Dive into the data to identify root causes and provide guidance to users during critical planning cycles.
• User Support & Business Analysis : Act as a trusted partner for local business users—listen to their needs, understand the problem, analyse data, and guide them in using Anaplan effectively.
• Collaboration : Work closely with colleagues in EMEA and other regions to deliver high-quality support and ensure knowledge sharing.
• Knowledge Management : Contribute to documentation, FAQs, and onboarding materials for end-users.
• Continuous Improvement : Identify opportunities to streamline processes, prevent recurring issues, and suggest enhancements for Run & Build alignment.

Key Pre-Requisites

To be successful in the role, you must possess the following skills :

Desirable skills