Customer Experience Training Manager - West Region

Job Description :

The Customer Experience Training Manager for the West Region at Kia India is responsible for developing, implementing, and managing comprehensive training programs aimed at enhancing the customer experience across all dealership touchpoints. This role requires collaboration with various stakeholders, including sales, service, and marketing teams, to ensure that training initiatives align with Kia's brand values and customer service standards. The successful candidate will analyze customer feedback and performance metrics to identify training needs and opportunities for improvement.

Key Responsibilities :

• Develop and deliver training programs designed to enhance customer service skills for dealership staff.
• Create engaging training materials, including manuals, presentations, and digital learning resources.
• Facilitate training sessions, workshops, and seminars for new and existing employees.
• Monitor and evaluate the effectiveness of training programs, making adjustments as necessary.
• Collaborate with dealerships to understand customer feedback and service gaps, using insights to tailor training initiatives.
• Maintain up-to-date knowledge of Kia's products, services, and industry trends to ensure relevant training content.
• Foster a culture of continuous improvement in customer service across the West Region.

Skills Required :

Tools Required :

The ideal candidate will possess a strong background in training and development, with a passion for delivering exceptional customer experiences in the automotive industry.

Skills Required

Analytical Skills, Time Management