Assistant Manager Training

Position Summary :

The Assistant Training Manager is actively involved in planning, coordinating, and delivering training programs that enhance employee skills, improve service standards, and ensure compliance with hotel policies and brand standards. This role plays a key part in fostering a culture of continuous learning and development across all departments.

Key Responsibilities :

• Assist in identifying training and development needs through job analysis, performance appraisals, and consultation with department heads.
• Support the development and implementation of training programs for new hires, ongoing staff development, and departmental training.
• Coordinate and deliver induction / orientation programs for new employees.
• Facilitate training sessions and workshops on various topics, including customer service, safety, brand standards, soft skills, and operational procedures.
• Maintain accurate training records, attendance, and evaluations.
• Monitor and evaluate training effectiveness and make recommendations for improvement.
• Assist with e-learning implementation and support employees in using learning platforms.
• Help ensure compliance with mandatory training (e.g., safety, hygiene, legal compliance).
• Provide coaching and on-the-job support as needed.
• Collaborate with department heads to support cross-training and succession planning.
• Organize internal events such as employee engagement activities, awards, or recognition programs.

Requirements :

Skills Required

brand standards, Customer Service