CRM

Job description

Customer relationship manager (CRM)

KEY RESPONSIBILITIES :

∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience

preferably handling in the Customer Care operations.

∙Ensure Demand calls

∙Follow up reminder Calls / Emails

∙Highlight defaulters and other risks well on time

∙Final Collection closure

∙Supporting the Customer Care head with insight on customer expectations and issues vis vis product and

customer service delivery

∙Adherence as per the SOPs

∙Inputs and support in preparing monthly reports & MIS

∙Keeping a check on the outstanding status of collection from customers

∙Bank approvals for the project with regards to housing loan

∙Checking various client related documents before execution

∙Providing housing finance assistance as per customer requirements

∙Execution of agreement for sale / sale deed or equivalent

∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems

∙Effectively manage customer expectations for visits and handover

∙Attending customer related meetings if required.

∙Having an on the ground information about projects through regular site visits.

∙Facilitate smooth transition for customer post-handover

∙Facilitate complete customer documentation and formalities for condominium formation

∙Understand customer’s customization requests and follow up with the engineering team to ensure its

completion.

∙Maintain regular communication with the customers with regards to progress of construction work,

customization of flats, and possession of flats in coordination with the Sales Department.

∙Handling customer escalation and ensuring satisfactory closures at the first level.