Technical Support Specialist - Enterprise Solutions

Candidates with a proven track record in remote technical support are sought after to join our organization. With a focus on L1 / L2 issues, the ideal candidate will possess expertise in troubleshooting hardware, software, and network problems on laptops, desktops, and mobile devices.

• We're looking for individuals with at least 2-3 years of experience in technical support roles, with a strong understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems like ServiceNow or Remedy is an advantage.
• Excellent communication skills, both written and verbal, as well as the ability to convey complex technical information to non-technical users, are essential.
• The ability to work independently and collaboratively within a distributed team is necessary.

This position requires the ability to provide top-notch support to enterprise clients, working in a multicultural environment.