Roles and Responsibilities
- Manage regional collection operations across multiple states, ensuring timely recovery of micro loans from customers.
- Develop and implement effective strategies to improve collection efficiency, reduce delinquency rates, and increase recoveries.
- Collaborate with internal stakeholders to resolve customer issues, address concerns, and maintain strong relationships with clients.
- Analyze market trends, competitor activity, and regulatory changes to identify opportunities for growth and improvement in the region.
- Ensure compliance with company policies, procedures, and regulatory requirements while achieving business objectives.
Desired Candidate Profile
10-20 years of experience in collection management or a related field (microfinance / micro loan).Strong understanding of JLG's products such as Micro Loan & Recovery processes.Proven track record of successfully managing teams responsible for collections in rural areas.Excellent communication skills for effective interaction with customers at all levels.Skills Required
Client Relationship, Crm