Process Lead - Accounts Payable

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Core job would relate to settling the invoices. E.g. Invoice processing / validation / Payment run / Reconciliation / Travel and Expense / MIS.

Expected to complete the daily allocation every day (Indexing / Assessing / Processing)

Accurate capture / review of all requisite fields while performing the activity assigned.

Assigned invoice volumes to be completed on a day if not completed due to unforced reason do have discussion with line manager before your shift timings.

Urgent invoices should be prioritized basis instruction from "Manager / Team Co-ordinator'"

Incomplete / incorrect invoices to be reviewed prior to rework queue movement

100% accuracy is expected while performing the activity assigned

Volumes will be allocated as per the job objective agreed with the line manager

Journals to be processed with 100% accuracy basis availability : Source would be "Line Manager'" feedback in conjunction with productivity report

Urgent Invoices" to be processed with Zero Miss of timelines : Source would be "Line Manager'" feedback.

100% accuracy to maintained while moving the invoices to "Rework Queue" : Source would be "Rework" feedback

Ensuring that an effective system of financial and operational controls are in place and is working as intended.

Reviewing all assigned processes on an on-going basis to identify opportunities for quality and process improvement.

Ensuring tools are implemented to measure and report on levels of customer satisfaction.

Supervising the team, providing on-the-job and other training and ensuring all people related activities are recognized, rewarded in a timely and appropriate manner to retain key resources

Coordinating with other Team leaders of R2P and across the Global Finance Service functions to ensure co-operation and smooth operation

Monitoring to ensure that the standards of customer service provided by the unit consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers.

Key Responsibilities

Adhere to all the policies related to the role GDAM (Group Delegated Authorities Manual) and Group Business Expenditure Standard (GBES).

Managing the assigned tasks professionally and efficiently as per the SLA & DOI

Ensuring total Customer Satisfaction by providing quality service that is error free and timely

To be Responsive to the needs of the Stakeholders at all times, effective and regular communication to be maintained

Seamless service delivery of processes migrated to GFS.

Meet or exceed the service levels agreed with the customers.

Effective system of financial and operational controls and quality standards.

Growth of GFS as per plan agreed with the project team.

Productivity, process improvements initiatives done in GFS.

Qualifications

Graduate / Post Graduate , 5+ yrs exp in Accounts Payable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.