Senior Executive-Back-End / Voice / Customer Service-Inbound - English customer service

Job Title : Customer Care Executive

Location : Pune, Maharashtra

Reports To : Customer Service Executive

Shift Type : Rotational Shifts (24x7 Support)

Job Summary

We are seeking experienced and dynamic Customer Care Executives to join our support team. This role involves handling customer interactions across multiple channels including calls, chats, emails, and WhatsApp, while also managing administrative tasks related to WhatsApp communication. The ideal candidate will have 3+ years of proven experience in customer service and the ability to support multiple departments with varying levels of complexity.

Requirements

• Minimum 3 years of experience in customer service or support roles.
• Strong communication skills in English (verbal and written); additional languages are a plus.
• Proficiency in using CRM tools, chat platforms, and email systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience handling multiple support channels simultaneously.
• Flexibility to work in rotational shifts and support different departments.
• Problem-solving mindset with a customer-first attitude.
• Familiarity with WhatsApp Business or similar messaging platforms is preferred.

Key Responsibilities : - Respond promptly and professionally to customer inquiries via phone, chat, email, and WhatsApp.

Preferred Qualifications : - Bachelor's degree or equivalent in any discipline.

Skills Required

CRM Tools, email systems