IT Systems and Process Analyst

About lululemon :

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.

Job Description

Systems Analyst

About this team :

This role is for the lululemon technology organization. lululemon Engineering is dedicated to building secure, reliable, and performant products for our guests and partners. We embrace the philosophies of Agile, DevOps, and SRE to accelerate our development process and provide the most enjoyable, inclusive, and supportive work environment possible. We believe our journey is more fun when it is collaborative, as we focus on the future instead of the past. As a Systems Analyst, you will work as part of a global team supported by our business and architecture partners to help us collaboratively develop and deliver industry leading technology solutions that drive lululemon’s business goals.

A day in the life :

The Systems Analyst analyzes technology systems and related processes to identify and design improvements. Coordinates with engineering / systems team to develop the most cost-effective solution on complex, high-impact efforts.

• Translates business requirements to functional and technical requirements
• Defines minimum feature set, acceptance criteria, user acceptance tests
• Engages in design and impact assessments
• Contributes to planning and implementation for new applications and systems
• Performs configuration of application components
• Monitors system performance and recommends enhancements for underperforming areas
• Applies in depth knowledge of applications to drive resolution of cross-application troubleshooting or problem-solving across teams and systems
• Documents technical solutions to identified problems
• Engages with engineers to design / configure solutions
• Assists in testing and participates in test phases prior to UAT
• Updates technical specs based on testing, prioritized defects or post-release lessons learned
• Supports communication for application / system deployment
• Works to ensure application availability and SLAs for operational readiness

Qualifications :