Lead, Technical Services

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like :

• Consulting on application or schema design
• Optimizing performance and solving scalability issues
• Resolving production outages
• Designing and reviewing operational procedures like business continuity plans
• Explaining the internals of MongoDB

We need an experienced team lead who is able to mentor, train and coach a diverse crew in Gurugram / Bengaluru. You will be expected to ensure caseload is addressed accurately, quickly and professionally while maintaining focus on customers' success. You will also collaborate with Customer Success Management, Solutions Architects and other internal stakeholders on high profile customers as we migrate and support business-critical applications.

The Technical Services Team Lead will report into the regional manager and will be primarily supervising the core TSEs in the Gurugram location.

If You're Passionate About The Opportunity To

Responsibilities

Requirements

Nice to have

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 2263174474

Skills Required

Java, C, Php, Javascript, Mongodb, Ruby, Python, Database Administration, Systems Administration