SAP Technical Services Lead

Responsibilities –

• Primary contact for the customer regarding technology discussions
• Recognized as the escalation point for technical issues for the ECS customer landscape
• Deep understanding of customer landscape and its interfaces
• Understands the customer business, goals and challenges in order to suggest solutions / innovation
• Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
• Primary technical point of contact for Client Delivery Manager (CDM)
• Identifies and positions services that deliver value to the customer from the existing ECS portfolio
• TSM will visit customer on-site for special situations (i.E., strategic customer’s kick-off meeting;
• renewal follow up;
• discovery workshops;

etc.)

• Supportscustomer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
• Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks –

• Ensure customer satisfaction on technical delivery and support
• Execute on ECS portfolio
• Drive ECS innovation portfolio awareness and its implementation
• Support with incident & service request management as needed
• Coordinate impact and risk assessment for change management of planned activities
• Supports the service plan review with the customer and CDM
• Lead operational meetings with the customer, along with CDM
• Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up.
• Plan and execute Capacity Management, Landscape Optimization and other value adding services
• Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
• Hands-on for critical activities
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
• Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools
• Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability

Kind Note : The selected candidate will be required to travel to the HCL Tech office(either Bangalore or Noida) to complete onboarding formalities and receive their laptop