Senior Customer Service Executive - Media Enabled Services

Sr. Playout Executive

is responsible for the seamless execution of broadcast playout operations,

ensuring high-quality transmission of live and recorded content. Ensure

monitoring of channels. This role requires in depth knowledge on broadcast

operations, which involves overseeing the playout systems, managing the Playout

scheduling, automation management and troubleshooting capabilities of technical

issues. The Playout Operator will also report of any on air incidents and

technical problems and contribute to the continuous improvement of playout

procedures.

Key Responsibilities :

• Playout Operations :
• Operate and monitor playout

systems to ensure accurate and timely transmission of contents On-Air.

including switching between multiple sources, inserting commercials, fillers,

promos and handling live sports feeds.

formatted, timed, and delivered according to broadcast standards and

schedules.

playout equipment and systems, performing regular tech checks to ensure

optimal operation.

technical issues related to playout systems, including video and audio

quality problems.

and maintenance teams to address equipment malfunctions and upgrades.

playout schedules as needed, ensuring adherence to programming guidelines

and schedules.

schedules, including playlist creation and content integration, Log

changes and On -Air time management.

processes to enhance efficiency and reliability.

before and during transmission to ensure compliance with broadcast

standards.

control procedures to maintain the integrity of the broadcast signal.

for resolving playout-related emergencies and provide quick and effective

solutions.

plans for potential broadcast interruptions or failures.

activities, including equipment performance and issue resolution.

performance and incidents for management review.

Qualifications :

Production, Graduation from a related field, or equivalent.

operations, with a proven track record of managing complex playout systems

and live broadcasts.

equipment, and software. Familiarity with video / audio codecs, signal flow,

and broadcast standards.

technical issues under pressure.

ability to interact effectively with team members and other departments.

Preferred Qualifications :

fields.

Working Conditions :

irregular hours, including nights, weekends, and holidays.

office-based, with some on-site responsibilities for equipment maintenance

and emergency response.

Skills Required

broadcast standards , signal flow, Audio Codecs