No longer accepting applications
Customer Solutions Workflow Specialist
TuringRepublic Of India, IN12 days ago
Job descriptionProven experience in customer service operations (ticket handling, chat / email workflows, refunds / returns, knowledge base upkeep). Familiarity with workflow tools (e.G., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Strong attention to detail and ability to spot weaknesses in AI-generated workflows. Understanding of how operational data is used to train and evaluate LLMs. Excellent written English for creating training-quality datasets and validating AI outputs. Remote-first and flexible work environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs. Commitment : Minimum 30 hours / week (at least 4 hours / day, with 4 hours overlapping PST). Engagement Type : Contractor / Freelancer (no medical or paid leave). Duration : 1 month (possible extension).
Role Overview :
We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .
Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
What You’ll Do :
- Recreate workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management .
- Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
- Simulate escalations, SLA tracking, and quality audits within support workflows.
- Provide structured annotations and datasets to improve LLM training and evaluation.
Required Qualifications :
Perks of Freelancing with Turing :
Offer Details :
Create a job alert for this search
Solution Specialist • Republic Of India, IN
Related jobs
- Promoted
Solutions Architect
T-Systems ICT India Pvt. Ltd.nagpur, maharashtra, in Infrastructure Automation team.This role focuses on defining, implementing, and optimizing automated workflows, APIs, and blueprints that drive efficiency, scalability, and reliability across the e...Show moreLast updated: 1 day ago
- Promoted
Customer Support Specialist
Scry AInagpur, maharashtra, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
Solutions Architect
phDataNagpur, IN Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cuttin...Show moreLast updated: 30+ days ago
- Promoted
Solution Architect – Experience Cloud
LTIMindtreenagpur, maharashtra, in Experience Cloud (Community Cloud).The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and employee experiences.S...Show moreLast updated: 1 day ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioIndia, India Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 14 days ago
- Promoted
CX Solutions Engineer
Prudentica Consulting LLPNagpur, IN We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services.
Our team builds intelligent, scalable,...Show moreLast updated: 14 days ago
- Promoted
Solutions Developer
Obrimo Technologiesnagpur, maharashtra, in We are seeking an experienced and dynamic.Senior IVR & Cloud Solutions Developer.The ideal candidate will have hands-on experience with IVR platforms and cloud technologies, leading development tea...Show moreLast updated: 22 days ago
- Promoted
Senior Solutions Engineer
Zeotapnagpur, maharashtra, in Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers.As we evolved, we recognized a greater challenge : helping brands create personalized, multi-channe...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Support Specialist
Cradlewisenagpur, maharashtra, in Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrat...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Workflow Specialist - 45030
Turingnagpur, maharashtra, in In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of.Your contributions will be key to.
AI-generated outputs, and ensuring high standards of.Vali...Show moreLast updated: 30+ days ago
- Promoted
Microsoft D365 FO Specialist
ExusiaNagpur, IN Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment.
This role is focused on driving.Finance & Account...Show moreLast updated: 22 days ago
- Promoted
Cloud Solution Architect
Vista Applied Solutions Group IncNagpur, IN Title : Cloud Solution Architect.Services Description : To provide a remediation engagement to remediate Buyer’s Azure environment and security workflow within the guidance of Buyer’s CSS.Provide str...Show moreLast updated: 1 day ago
- Promoted
Solutions Architect (US shift)
IGT SolutionsNagpur, IN We are seeking an accomplished.The successful candidate will collaborate closely with product managers, owners, and cross-functional teams to ensure scalable, efficient, and future-ready architectu...Show moreLast updated: 12 days ago
- Promoted
Solutions Architect
CareerUS SolutionsNagpur, IN The Solutions Architect is responsible for.This role bridges the gap between.Analyze business needs and translate them into.
Collaborate with cross-functional teams including.Assess existing systems...Show moreLast updated: 23 days ago
- Promoted
Technical Solutions Manager
Neurones IT AsiaNagpur, IN The position includes the following key responsibilities : .Orchestrating delivery across multiple development teams, working for múltiple geographies.
Promoting alignment between Product and Tech tea...Show moreLast updated: 1 day ago
- Promoted
Customer Operations Specialist - 45032
TuringNagpur, IN In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against.
Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
phonon, automating outcomesNagpur, IN This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platfor...Show moreLast updated: 9 hours ago