Area Manager - Market Equipment

Managing the Inbound Customer care team

Oversee customer care agent team Manage and train Customer care agents Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with internal customers , responding to their questions and guiding them to the appropriate service On-board new employees and train them based on your expertise and skill set Performance tracking for customer care agents.

Should be experienced in handling a team.

MIS Analyst

Data Collection & Analysis Report Generation Performance Tracking System Improvements Should have Strong Analytical Skill , understanding of database management system ,

Problem solving attitude & Attention to details.

Preference for Candidate with prior knowledge of SAP .

Tech. App Support

Front End User / on field users technical support for the MEM Systems , Mobile Applications. Users issue Diagnosis and problem resolution Users Training Familiarity with IT Infrastructure Strong Team coordination Skills Collaboration with internal teams , IT , Vendors Should have Prior experience in App. Support & candidate with degree or diploma in computer application is preferred.

Skills Required

Sap, Report Generation, Performance Tracking, Team Coordination, Technical Support, Mobile Applications, Analysis, Data Collection, Database Management System, It Infrastructure