No longer accepting applications
Service Delivery Manager — IT Infrastructure Services
TECEZEmysore, India7 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • mysore, India
Related jobs
As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management.
You oversee and optimize these proc...Show moreLast updated: 25 days ago
- Promoted
Infrastructure Project Manager
AkkodisMysore, IN Manage IT infrastructure projects, with a focus on network technologies and datacenter management.Lead and coordinate datacenter moves, migrations, and implementation projects.Ensure compliance wit...Show moreLast updated: 30+ days ago
- Promoted
Lead ServiceNow Developer
Buxton Consultingmysore, karnataka, in Position : Lead ServiceNow Developer.IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12.
Key Skills : ServiceNow, Human Resource Service Delivery (HRSD), Customer Se...Show moreLast updated: 28 days ago
- Promoted
Manager - Professional Services
BQE Softwaremysore, karnataka, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 28 days ago
- Promoted
Senior Manager–Cloud Infra Architect
Best Infosystems Ltd.mysore, karnataka, in Senior Manager–Cloud Infra Architect_Full-Time_Remote (Delhi NCR).Senior Manager–Cloud Infra Architect.Azure Cloud Architect, migration, Infrastructure as Code (IAM), Terraform, ARM templates, Bice...Show moreLast updated: 30+ days ago
- Promoted
IT Operations Lead
aecc - digital innovation hubmysore, India The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 17 days ago
- Promoted
H1B Resource Deployment Manager
PTR GlobalMysore, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager
Programmers.iomysore, karnataka, in Delivery Manager – Modernization & Microsoft Stack.Microsoft technologies—especially.NET and C#—and proven experience in leading modernization initiatives.
This role requires someone who can manage ...Show moreLast updated: 1 day ago
- Promoted
AWS Technical Manager
CBTSmysore, karnataka, in CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show moreLast updated: 7 days ago
- Promoted
Technical Services Manager
GenScriptMysore, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Delivery Lead
RapidBrainsMysore, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 27 days ago
- Promoted
Service Manager
SV Management ConsultantsMysore, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 30+ days ago
- Promoted
Regional Cloud Infrastructure Engineer
Argyll ScottMysore, IN This position offers an opportunity to lead and support a diverse hybrid IT landscape across the APAC region.The Regional IT and Cloud Specialist will be responsible for managing, optimizing, and s...Show moreLast updated: 7 days ago
- Promoted
It Service Continuity Manager
RED GlobalMysore, Republic Of India, IN Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Manager IT Application Support - WFM Platform Management & Automation - REMOTE Role - Night Shifts
TELUS Digitalmysore, karnataka, inRemote
- Promoted
Senior Project Manager
ConfidentialIndia, Mysore Senior Project Delivery Manager.IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects.
The ideal candidate will have a strong blend of op...Show moreLast updated: 10 days ago
- Promoted
Senior Director of IT operations
FoundeverMysore, IN The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and execut...Show moreLast updated: 7 days ago
- Promoted
Cloud Technical Manager
CBTSmysore, karnataka, in CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of fortune 500 and Global 2000 companies.
We provide consulting resources and cloud or on-p...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Manager
ConfidentialIndia, Mysore The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency.This ...Show moreLast updated: 10 days ago