Software Engineering Lead

Zenarate uses cutting-edge speech processing, AI, and machine learning to empower contact center agents to deliver the best experience possible. Some facts about the business :

We are an exciting and profitable SaaS company, with 100% year-over-year growth. Profitable growth means that we have control over our destiny and you will be part of an organization that is focused on customers and employees first.

Our platform is used in over a dozen countries and 13 languages by leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines.

We have won multiple awards from premier organizations, including the American Business Awards (Stevies).

Our management team has a very successful track record of building multiple successful companies.

You will be part of building a disruptive, $1B+ business following the demand curve of AI in the contact centers.

About the Position

The Software Engineering Lead will be part of a team working on development of a custom-made workflow engine which will be integrated with Zenarate’s core product to provide automation at a certain degree. Since this is a new product in the nascent stages of the SDLC, the engineer is expected to write clean, optimized and efficient code, unit test cases, maintain Javadoc, document APIs, perform peer reviews and create relevant documentation of the architecture and features being built.

This position also requires the engineer to be proactive in collaborating with the front-end developers and other team members to design and develop scalable and robust solutions.

Skills & Responsibilities :

• Analyze, design and develop extremely reliable, scalable and high-performing web applications.
• Collaborate with product management from time to time to understand and evaluate business requirements and translate them into new features within the timeline.
• Should be a proactive self-starter who can propose and implement solutions and underlying techniques for problem statements in the effort of obtaining results.
• Work with other developers and team to ensure that new features are delivered and that issues are fully tested with minimal defects.
• Contribute towards the development and application of advanced concepts, technologies and hold an area of expertise within the team.
• Address architecture and design issues of products or technologies and provide strategic reasoning of introducing new technologies in his / her area of expertise.

Requirements

Basic Requirements

Good to Have :

Benefits

If these values resonate with you then we look forward to meeting you. Here’s what we have to offer you as a team member at Zenarate :

For more information about the company visit our website www.zenarate.com