ForeScout NAC Engineer

ForeScout NAC L2 Engineer -

Role Type : Contract (Extension, project is confirmed for 5 years + Extension)

Shift Details : Onsite / On-Premises, 5 Days / Rotational

Education Criteria : MCA OR BE / B.Tech in Electrical / Electronics / CS / IT

(BCA / BSC / MSC / Other Streams such as Mechanical not considered).

Certification : At least one Security certification, PMP / ITIL Expert / CISA / CISM / CISSP OR Tool-Based Certification, should be completed within 30 days of onboarding.

Job responsibilities

Expert level Administration experience and knowledge in Forescout NAC

Monitors client infrastructure and solutions.

Identifies problems and errors prior to or when they occur.

Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction

Investigates first line incidents assigned and identifies the root cause of incidents and problems

Provides telephonic or chat support to clients when required

Schedules maintenance activity windows for patching and configuration changes

Follows the required handover procedures for shift changes to ensure service continuity

Reports and escalates incidents where necessary

Ensures the efficient and comprehensive resolutions of incidents and requests

Updates existing knowledge articles or create new ones

Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities

May also contribute to / support on project work as and when required

May work on implementing and delivering Disaster Recovery functions and tests